Job Title:             Support Worker

Location:             The Camrose Centre, Glebe Hall, St Michael’s Church, Church Square, Basingstoke

Hours:                  12 hours p/w to be amortised over a calendar month. (Currently shifts are 9.00 – 15.00 Tuesday and Thursday, 0900 – 1300 Friday and on Sundays 1130 -1530 by mutual agreement)

Area post covers:    Basingstoke and Deane

Responsible to:       Camrose Centre Manager

Employee supervision:

• Volunteers

Overview

To be part of a team of staff and volunteers providing support to those who are homeless or vulnerably housed through an open-access day centre and its associated services. To respond to the social, health and emotional needs of those made vulnerable because of homelessness, substance use, mental ill-health, domestic abuse and other socially isolating issues.

Client-facing responsibilities (after 6 months in post) 

• Welcome clients, making them aware of the facilities within the centre and of appropriate policies.
• Work closely and build a rapport with clients, building confidence, personal growth and self-esteem and assist in the completion of associated paperwork.
• Give advice and information on a range of issues relevant to clients including benefits, housing, substance misuse and health, and encourage the take-up of in-house and existing voluntary and statutory services in the area.
• To become aware of local and nationwide services for Camrose clients. Be able to deal confidently with partner agencies.
• Be aware of procedures for dealing with crisis and emergency situations relating to for example health, violence, domestic abuse and child protection and provide assistance where necessary.
• Adhere to the Policies of the Camrose Centre especially in respect to Equal Opportunities, Health and Safety and Confidentiality, Data Protection and Child and Vulnerable Adult Protection

General

• In order to support staff and volunteers at the Camrose Centre the person taking on this role is expected to be a team player who maintains the highest standards of confidentiality.
• Pass on to the Centre Manager any incident which may have relevance to the clients’, volunteers’ or employees’ health and safety or emotional wellbeing 
• Assist in the day-to-day operation of the Camrose Centre, undertaking any reasonable duties as required.
• To act as a positive ambassador for the Camrose Centre in personal as well as public life.
• To deputise for the Camrose Centre Manager when called on to do so.

Qualifications:

Essential

• GCSE or equivalent in Maths and English

Desirable

• First aid, food hygiene,

Knowledge and experience:

Essential

• A comprehensive understanding of, and empathy with, the way the Camrose Centre operates and its relations with staff, volunteers, clients, external partners and donors.
• Successful team-working experience.
• Effective communications and building positive relationships with people at different levels within an organisation.
• Understanding the issue of confidentiality as applied within the Camrose Centre environment.
• Working within boundaries and safe working practices.
• Problem solving and solution focused.
• Reflective and committed to continuous personal development
• Numeracy and accuracy skills
• Warm and respectful customer service
• Ability to create plans and make them a reality

Desirable

• Ability to manage a diverse and evolving set of tasks.

Skills and abilities:

Essential

• Efficient, timely, organised, responsive
• Self-reliant and motivated
• A loyal team player who maintains the highest standards of discretion and confidentiality.

Desirable

• Working in a mixed staff/volunteer/client/supporter environment
• E-Literate in MS Office PC based systems

Values:

• Commitment
• Empathy
• Non-judgemental attitude.
• Resilience
• Teamwork

Disclosure and Barring Service (DBS) check:

• All Camrose staff are required to complete before a satisfactory basic DBS check before joining and subsequently an “Enhanced DBS check with adults barred”.