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Privacy and Cookie Policy

Privacy Policy

The Camrose Centre is committed to respecting and protecting your privacy.

This statement describes how The Camrose Centre collects and uses personal information about people who engage with our organisation. The terms of this statement may change, so please check it from time to time. This policy was most recently updated in June 2021.

If you have any queries about this privacy statement, please contact the Data Protection Officer at The Camrose Centre, Glebe Hall, St. Michael’s Church, Church Square, Basingstoke, RG21 7QW or email Our phone number is 01256 320 877.


  1. General privacy information

The Camrose Centre is registered with the ICO (Information Commissioner’s Office). A full record of the types of data we collect and use can be found by visiting the Data Protection Public Register and searching for ‘Camrose’.

All personal data is collected and processed in accordance with UK legislation, including the Data Protection Act and the Privacy and Electronic Communication Regulations. To help you understand how this legislation protects you information and advice is available on the Information Commissioner’s Office website.

In the work that we do with our clients and in the engagement we have with our supporters and funders The Camrose Centre gathers personal data. We primarily collect data relevant to the relationship we have with individual clients. We also collect data to understand our supporters better and to help us to fundraise more effectively.

We are committed to protecting all personal information, being open about what information we hold, ensuring that we only gather information as necessary and only retaining it for as long as we need to.

The policy applies to all information provided to us, whether supplied verbally, online, via phone, email, in letters or in any other correspondence or from third parties.


  1. What information do we collect and how do we use it?

Under the General Data Protection Regulation (GDPR), we will only collect, store and use data for:

  • Purposes for which the individual has given explicit consent
  • Purposes that are in Camrose’s legitimate interests
  • Contact with the individual whose data it is
  • To comply with legal obligations
  • To protect someone’s life
  • To perform public tasks

Most of the personal information we process is provided to us directly for one of the following reasons:

  • Someone has contacted The Camrose Centre to use our services
  • Someone has volunteered for The Camrose Centre
  • Someone has donated to or supported The Camrose Centre
  • Someone has asked to sign up to our mailing list

We currently collect and process the following information:

  • Mailing List
    • We maintain a mailing list. This includes the names and contact details of people who wish to receive publicity and fundraising appeals from Camrose
    • When people sign up to the list we explain how their details will be used, how they will be stored and that they may ask to be removed from the list at any time
    • We will ask them to give separate consent to receive publicity and fundraising messages and will only send them messages which they have expressly consented to receive
    • We will not use the mailing list in any way that the individuals on it have not explicitly consented to
    • We will provide information about how to be removed from the list with every mailing
    • We will use mailing list providers who store data within the UK and EU
  • Supporting Individuals
    • We support clients with issues that relate to their personal circumstances and situations that often requires us taking sensitive personal information about that person and, at times, sharing some of this information with partner organisations
    • We will request explicit, signed consent before sharing any personal details with any relevant third party
    • We will not keep information relating to an individual’s personal situation for any longer than is necessary for the purpose of providing them with the support they have requested
    • Personal data relating to personal issues will be stored securely by a staff member. It will not be shared among the rest of the staff or volunteer group unless for a safety related reason or for the purpose of providing the support requested
    • Details relating an individual’s circumstances will be treated as strictly confidential
  • Contacting Volunteers
    • We will maintain a list of contact details of our recent volunteers. We will share volunteering opportunities and requests for help with the people on this list
    • People will be removed from the list if they have not volunteered for the group for 12 months
    • When contacting people on this list we will provide a privacy notice which explains why we have their information, what we are using it for, how long we will keep it, and that they can ask to have it deleted or amended at any time by contacting us
    • To allow volunteers to work together to organise for the group, it is sometimes necessary to share volunteer contact details with other volunteers. We will only do this with explicit consent


  1. Will we disclose the information we collect to outside parties?

In order to carry out some of our activities we may pass information to our service providers, agents and associated organisations. When we use third party service providers we disclose only the personal information that is necessary to deliver the service and we will have a contract in place that requires them to keep your information secure.

We will not sell or rent your information, including web browsing activity, to third parties and will not share your information with third parties for marketing purposes.

When you are using our secure online donation page your donation is processed by a third party payment processor who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions please contact the payment processor (who is currently CAF Online,

We may also need to disclose your information if required by law (for example to government bodies and law enforcement agencies) or if we have your permission to do so.


  1. How do we store and manage your data?

Data will be stored securely. When it is stored electronically, it will be kept in password protected files. When it is stored online on a third-party website (e.g. Google Drive) we will ensure the third party also complies with the GDPR. When it is stored on paper it will be filed carefully in a locked filing cabinet.

When we no longer need data, or when someone has asked for their data to be deleted, it will be deleted securely. We will ensure that data is permanently deleted from computers, and that paper data is shredded.

We will keep records of consent given for us to collect, use and store data. These records will be stored securely.


  1. Your privacy while using our websites

We obtain personal information from you when you enquire about our activities, register with us, send or receive an e-postcard, make a donation to us, ask a question about our services or otherwise provide us with personal information. We may also receive information about you from third parties, for example from our service providers or from a friend who wants to tell you about our websites or the fundraising activities we carry out.

We also gather general information about the use of our websites, such as which pages users visit most often and which services, events or facilities are of most interest. We may also track which pages users visit when they click on links in emails. We may use this information to personalise the way our websites are presented when users visit them, to make improvements to our websites and to ensure we provide the best service for users. We only use aggregated or anonymous information which does not identify individual visitors to our websites.


  1. Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances
  • Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstance
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances

You are not required to pay any charge for exercising these rights. If you make a request, we have one month to respond to you. To make any request please contact the Data Protection Officer at The Camrose Centre, Glebe Hall, St. Michael’s Church, Church Square, Basingstoke, RG21 7QW or email


  1. How to complain

If you have any concerns about our use of your personal information you can make a complaint to us at The Camrose Centre, Glebe Hall, St. Michael’s Church, Church Square, Basingstoke, RG21 7QW or by email to

You are not required to pay any charge for exercising these rights. If you make a request, we have one month to respond to you. To make any request please contact the Data Protection Officer at The Camrose Centre, Glebe Hall, St. Michael’s Church, Church Square, Basingstoke, RG21 7QW

You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address is:
Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113

ICO website:


Cookie Policy

Like most organisations our website uses cookies. A cookie is a small data file that is downloaded to your computer to facilitate your interactions with the website. For instance, it may store details that you submit on the site – such as personal settings – so that you don’t need to enter information more than once.

The Camrose Centre uses cookies from Google Analytics to monitor how our website is used. We use these primarily to find out how users discover our site and how they react to our fundraising appeals and campaigns. Using this information we aim to improve our services to our clients and supporters. The information we gather through this process is completely anonymous and visitors to the site cannot be identified. We do not track your internet activity after leaving our Website.

We also use some tools on our pages from social networks, such as Twitter and Facebook. These links allow you to easily share content from our website to your social media networks. If you use these features the social media sites may also store cookies on your computer/device. Information stored via this process is not visible to us and we do not access any information from them. Please refer to each site’s own privacy policies for more information.

Controlling and deleting cookies on your computer

Internet browsers (Edge, Chrome, Firefox, etc.) normally accept cookies by default. However, it is possible to set your internet browser to reject cookies. By clicking the message about cookies when you first visit our website you are consenting to our use of cookies.

If you do not accept our use of cookies as set out in this policy, please set your internet browser to reject cookies.